Marketplace Fees and Vendor Payout Policy

Fees

Customer-facing product prices may include a Luxpaze service charge under the active fee schedule. It is included in the displayed price rather than charged as a separate checkout line. Luxpaze uses its portion of the transaction to cover applicable online-payment processing costs and marketplace operations.

The current platform default charges vendors a fixed GHS 0.50 successful transaction fee per eligible order. This replaces a percentage vendor commission unless a seller-specific schedule is configured by an administrator.

Applicable seller transaction fees, taxes, shipping adjustments, promotional contributions, refunds, chargebacks, penalties, and other authorised deductions are shown in the vendor portal or agreed vendor schedule. Customer service charges are not seller deductions.

The active schedule shown in the vendor portal applies to new eligible orders. Each order keeps a snapshot of the rules used when it was placed, so a later change does not silently alter that order.

Payouts

Luxpaze does not intend to hold vendor money as a normal business model. Where provider subaccounts or split settlement are active, eligible online proceeds may be routed directly by the provider after payment confirmation, usually following the provider's settlement timeline. This automatic settlement does not create a separate settlement fee for the vendor.

Expected settlement timing may be T+1 working day for the relevant account, meaning the transaction day plus one business day. Payments made near cut-off times, on weekends, or before public holidays may settle later.

Pay-on-delivery proceeds become eligible only after cash collection, remittance to Luxpaze, and Finance reconciliation. Where direct settlement is unavailable, Luxpaze Finance handles the payment according to the applicable settlement process. Vendors do not need to request a payout.

Settlement timing still depends on order completion rules, returns, disputes, fraud checks, verification requirements, chargebacks, provider downtime, bank/mobile-money network availability, and any legal or compliance restriction.

Delivery partners are normally paid by Luxpaze after operational reconciliation, such as daily or weekly, unless the delivery partner agreement requires another payment timing.

Changes

Material fee changes will be communicated before they take effect where the vendor agreement or applicable law requires notice. Seller-specific schedules override the platform default until an administrator resets them.