Vendor Marketplace Terms

Application and verification

Vendors must provide accurate business, ownership, tax, payout, identity, and compliance information. Luxpaze may verify submissions, request additional evidence, approve or reject applications, and periodically re-check vendor eligibility.

Listings and fulfilment

• Listings must be accurate, lawful, safe, current, and supported by images the vendor is authorised to use.
• Vendors are responsible for stock, pricing, product quality, authenticity, preparation, packaging, fulfilment, customer communication, and legally required disclosures.
• Vendors must protect customer order information and use it only for fulfilment, support, legal obligations, and authorised marketplace activity.
• Vendors must cooperate with returns, refunds, disputes, recalls, fraud reviews, and platform investigations.

Fees, balance, and payouts

The current platform default deducts a fixed GHS 0.50 vendor successful transaction fee from eligible seller proceeds for each successful order. This is separate from customer service charges and delivery charges.

For eligible online payments, seller proceeds may be routed through an approved payment provider's direct settlement or split-settlement service. No separate automatic settlement fee is charged to the vendor under this arrangement. Settlement may follow a T+1 working-day cycle, subject to cut-off times, weekends, holidays, bank/mobile-money network delays, and account verification.

Pay-on-delivery proceeds become eligible only after cash is collected, remitted to Luxpaze, and reconciled by Finance. Vendors do not need to request a payout. Where direct settlement is unavailable, Luxpaze Finance handles the payment according to the applicable settlement process.

A successful customer payment can appear in the vendor dashboard before funds reach the payout account. Luxpaze may show proceeds as awaiting settlement, settled, disputed, refunded, held, or under delivery review depending on the order and payment status.

Restricted conduct

Vendors must not list prohibited, counterfeit, stolen, unsafe, infringing, deceptive, or unlawfully regulated products; manipulate reviews; misuse customer information; or move transactions off-platform to avoid fees or protections.

Suspension and records

Luxpaze may restrict listings, hold administrative actions, suspend a store, or terminate vendor access for security, legal, fraud, safety, quality, or repeated policy concerns. Transaction and audit records may be retained where required for disputes, accounting, security, and legal compliance.