Shipping and Delivery Policy

Delivery coverage and estimates

Delivery options, coverage areas, fees, and estimated dates are displayed at checkout where available. Estimates are not guarantees and may change because of vendor preparation, carrier operations, weather, public events, address issues, or other circumstances.

Luxpaze may use approved delivery partners for small, medium, bulky, or oversized items where the selected partner accepts the package type, pickup location, destination, and service level.

For integrated delivery services, Luxpaze receives shipment updates from the delivery partner and shows appropriate order-tracking updates to customers and vendors. Carrier-specific service levels, package limits, proof-of-delivery rules, and tracking details will be shown where available.

A cancelled or interrupted delivery attempt may be reviewed while the delivery partner confirms whether another rider or delivery attempt will be assigned. It does not automatically cancel the customer order or trigger a refund.

Customer responsibilities

• Provide a complete and accurate delivery address and reachable telephone number.
• Review the delivery option, fee, and estimated date before placing the order.
• Be available, or arrange an authorised recipient, when delivery is attempted.
• Report missing, damaged, delayed, or incorrect deliveries promptly through the order or dispute tools.

Split orders

A cart containing products from multiple vendors may be split into separate vendor orders, deliveries, tracking references, or delivery dates.

Delivery partner payment

Customers pay the delivery fee at checkout where delivery is selected. Luxpaze may pay the delivery partner later, such as daily or weekly, after pickup, delivery confirmation, reconciliation, or according to the delivery partner agreement.

If an order is cancelled, fails delivery, or is disputed, the delivery fee may be refunded, adjusted, retained, or paid to the delivery partner depending on the stage of fulfilment, carrier terms, and applicable law.